272 Reviews Found
Business Response
Dear Peter, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
I love the drive-in service, being met by a friendly person, and being treated respectful.
Nila P.
LAKE VIEW
Business Response
Dear Nila, Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Chevrolet INC! Have a good day!
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Business Response
Dear Elizabeth, We are glad to hear that you had a great service experience with us! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Sales Customer
We first went to Paddock Chevy, where we in no uncertain terms had our car keys hijacked. My husband had to be very firm (lost it) with one of their sales reps in order to get our keys back. We then headed home and thought we'd see if there was a dealership on the way. We live in Spingville. Upon arrival at your dealership, we met Tyler; who was absolutely NOT high-pressure sales but was respectful, attentive and full of information. After some negotiation, we reached a deal. It was a bit further than we had anticipated from our ideal payment. After a sleepless night, we live and die by our budget, I called and texted, that we had changed our minds. Al, then reached out to us and honestly came up with many cinerios and really thought outside the box if you will to make sure we could get to our initial budgeted payment. We were thrilled and very thankful for much effort that was put into this to seal the deal. We highly recommend them and intend on being return customers in the future!
Carla H.
SPRINGVILLE
Business Response
Dear Carla, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We are glad that we were able to reach a deal with you! We sincerely value your business and don't hesitate to reach out if you need any further assistance! Have a good day!
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Confirmed Sales Customer
Caren Stevens is amazing. She made everything easy, simple and understood my needs without being pushy. I will always do business with Capellino Chevrolet!
Amanda B.
ELMA
Business Response
Dear Amanda, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thank you for your feedback. Unfortunately, all the work could not be completed on your vehicle at the time of your appointment due to additional collision work that was needed. However, we'd love to resolve this as quickly as possible and find a solution that works for you. Please give the Service manager a call at 716-941-5255 to further discuss or to schedule an appointment for future service.
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Confirmed Sales Customer
Leased a new Silverado First time dealing with Tom Grinsell Could not be happier with his efforts and professionalism
Christopher C.
SPRINGVILLE
Business Response
Dear Christopher, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Business Response
Dear Ronald, We are glad that you had a great experience with us! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Sales Customer
The salesman that I worked with, Tom Grinsell, was amazing. I told him what I wanted an he worked tirelessly, contacting many dealerships, to get me my Trailblazer. I appreciate all of his hard work and will definitely contact him the next time I am in the market for a new car.
Kerri L.
ORCHARD PARK
Business Response
Hi Kerri, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Sales Customer
After some unexpected delay we were able to pick up our car and are happy with it
Susan K.
HAMBURG
Business Response
Thank you for your feedback. We are happy all was resolved, and you are happy with your new vehicle.
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Confirmed Service Customer
Work was completed in a timely manner. All repairs asked for done correctly
Eric B.
WEST VALLEY
Business Response
Dear Eric, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Chevrolet INC and we hope to see you again soon!
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Confirmed Service Customer
I took my Equinox in for an inspection. The radio was working on the previous day but stopped working when I turned the car on. I explained the situation to the service associate. They inspected the car. When they started the car the radio went on immediately, but they checked it out and found no problems. It is working fine now. Guess it was a momentary glitch.
Constance F.
BLASDELL
Business Response
Dear Constance, Thank you for taking the time to let us know how we did! We are glad that the issue for the radio seems to be resolved. If it becomes an issue again, please feel free to give us a call or stop in! Have a good day!
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Business Response
Dear Caren, Thank you for taking the time to let us know how we did! We sincerely value your business and look forward to your next visit!
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Business Response
Dear Joann, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Service Customer
Needed breaks, they found other things, fixed in a timely fashion, love that it's certified work, asked for a loaner, they gave me one, top notch!
Steve K.
HAMBURG
Business Response
Hi Steve, We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
My Camaro is the vehicle I bought from you ! I think that speaks volumes
Patsy L.
ORCHARD PARK
Business Response
Dear Patsy, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Chevrolet INC and we hope to see you again soon!
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Business Response
Dear Robert, We are glad we could complete the service work on your 2021 Chevrolet Silverado 1500 in a timely and professional manner! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Sales Customer
Tom did an incredible job. Personable and took the the time to walk us through the vehicle. Made for a very easy process. Will be back again.
Christopher W.
COLDEN
Business Response
Dear Christopher, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Dear Nina, Congratulations on your new vehicle! We are glad that we were able to help you out in the purchase of a vehicle! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
excellent services, great dealership.. very friendly, easy to work with
Frances G.
WEST VALLEY